Mastering Difficult Conversations
Test your knowledge about handling challenging conversations effectively using insights from Sheila Heen's framework.
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Test your knowledge about handling challenging conversations effectively using insights from Sheila Heen's framework.
Play through the questions and see your score instantly
5 questions · Quick play · Instant results
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Review every prompt, the correct responses, and helpful context to prep for your own run-through.
Planning exactly what you'll say
Understanding your own contribution to the situation
Gathering evidence to support your position
Preparing counter-arguments
To prove you're right
To avoid taking responsibility
To acknowledge harm while understanding motivation
To justify bad behavior
With your strongest argument
By expressing curiosity about their perspective
By listing all their mistakes
With an ultimatum
Push harder with your points
Walk away immediately
Pause and acknowledge their feelings
Change the subject
Winning at all costs
Learning stance
Defensive positioning
Conflict avoidance
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