Professional Reception Skills Quiz
Test your knowledge of best practices for video receptionist and front desk communication
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Test your knowledge of best practices for video receptionist and front desk communication
Play through the questions and see your score instantly
8 questions · Quick play · Instant results
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Make eye contact and smile
Check your calendar
Start typing their information
Ask for their ID
Ignore new arrivals until current interaction is complete
Handle them in exact order of arrival
Multi-task between all visitors at once
Acknowledge all visitors and set clear expectations
Immediately end the call
Ignore the problem and continue
Ask the visitor to fix it
Communicate clearly and provide alternatives
Ask visitors to write things down
Speak in code words
Use private messaging features when needed
Say everything out loud
Looking down at visitors
At eye level with neutral background
Looking up at visitors
Showing the entire room
Let the visitor end the call
Transfer to another department
Summarize next steps and offer additional help
End the call immediately
Listen actively and show empathy
Disconnect the call
Argue back to defend position
Transfer immediately to supervisor
Head and shoulders with professional appearance
Your full body
Your desk and computer
Just your face
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